Dates: October 18–25, 2026
Location: Copenhagen, Denmark
Language: English
Group size: 10–15 participants
Investment: SGD 35,000 for a group of 10 + SGD 1,200 per additional person (up to 5)
Copenhagen is not just a beautiful city, it is one of the world’s most deliberate experiments in human-centred design. From its public services to its private enterprises, Denmark has built a culture where the quality of the experience is considered inseparable from the quality of the service itself. This is not accidental. It is the result of decades of investment in design thinking, inclusive policy, and a relentless focus on what it feels like to be served.
This 5-day Learning Expedition invites a group of senior professionals to step outside their usual environment and immerse themselves in the organisations, institutions, and places that have made Copenhagen a global benchmark for service excellence. Through curated site visits, expert speaker sessions, facilitated workshops, and genuine moments of discovery, participants will return with a richer understanding of what world-class service looks like, and how it is built.
The programme is designed and facilitated by Innovation Is Everywhere, specialists in immersive learning expeditions for leaders and teams.
Denmark consistently ranks among the world's most trusted governments, most satisfied citizens, and most innovative public service ecosystems. Copenhagen is not just a destination – it is a living case study in what happens when an entire society decides to put people first.
The city brings together pioneering government agencies, world-class private companies, and social innovators. In Copenhagen, you can visit a government digital services lab in the morning and a behind-the-scenes tour of a globally iconic experience brand in the afternoon – and the two conversations will feed each other.
Unlike classroom-based programmes, this expedition puts participants in direct contact with the practitioners reshaping service delivery. Every visit is a real conversation, not a presentation. Every workshop builds on what was seen that day. The learning is immediate, contextual, and memorable.
By the end of this expedition, participants will have:
how world-class organisations design, operate and continuously improve their service delivery – across the public, private and social sectors
their own assumptions about what great service requires, and what prevents it at home
how digital tools and AI are being integrated into service environments in ways that are human-centred, not dehumanising
what it takes to build a genuine culture of service excellence – from leadership mindset to frontline empowerment
with a clear set of insights, observations and ideas ready to share and activate within their own teams
The agenda below is indicative. Specific organisations and venues are confirmed closer to the programme date.
This programme is designed for senior professionals working in:
– Customer experience, service design or service delivery
– Operations, digital transformation or innovation
– Public policy, citizen services or government programmes
– Human resources, organisational development or culture
Typical participants are Director level and above, from government agencies, statutory boards, or large private organisations looking to elevate their service culture and customer experience capabilities.
The fee covers full programme facilitation, all site visits and speaker sessions, ground transportation (including airport transfers), 1 welcome dinner, 4 lunches, meeting room facilities, and all programme materials. International flights, hotel accommodation and travel insurance are not included.
Yes. A formal quotation and invoice can be issued on request within 24 hours of enquiry.
Are flights and accommodation included?
This programme is designed for professionals working in customer experience, service delivery, operations, policy, or digital transformation roles in government agencies, statutory boards, or large organisations.
No. Flights and hotel accommodation are not included in the programme fee. We recommend flying into Copenhagen on the Sunday and departing on the Saturday. We are happy to recommend hotels near the programme venues upon request.
Interested in joining the next cohort? Fill in the form below and a member of our team will get back to you within 48 hours.
By submitting this form, you agree to be contacted by Innovation Is Everywhere regarding this programme. Your information will not be shared with third parties.
