{"id":47709,"date":"2020-07-22T09:41:34","date_gmt":"2020-07-22T09:41:34","guid":{"rendered":"https:\/\/innovationiseverywhere.com\/?p=47709"},"modified":"2020-07-22T09:41:34","modified_gmt":"2020-07-22T09:41:34","slug":"webinar-retailers-innovations-covid-19-crisis-singapore","status":"publish","type":"post","link":"https:\/\/innovationiseverywhere.com\/fr\/webinar-retailers-innovations-covid-19-crisis-singapore\/","title":{"rendered":"[Webinar] Retailers&#039; innovations during the covid-19 crisis in Singapore"},"content":{"rendered":"<p class=\"p1\"><strong>Singapore<\/strong>\u00a0is one of the most innovative cities in the world. As elsewhere, retailers had to take measures and initiate an accelerated digital transformation to maintain their activity during the various phases of social distancing and confinement imposed by the government. This transition was made using technology, strongly encouraged by the government.<\/p>\n<p class=\"p1\">The city of\u00a0<strong>Singapore<\/strong>, which had resisted full containment until early April, was finally forced to put in place progressive restrictions to protect its citizens from covid-19. Non-essential businesses had to close their doors and begin their digital transition to compensate for their drop in income.<\/p>\n<p class=\"p1\">With government support, many retailers have had to accelerate the development of their own delivery platforms and services. The crisis has highlighted the importance of a direct sales strategy, faced with the increase in commissions taken by delivery platforms, and of an adapted communication strategy. The use of social networks and the rise of the Chinese trend of live-streaming have even allowed seniors and traditional markets for fresh products to continue to buy and sell during confinement.<\/p>\n<p class=\"p1\">Through the following\u00a0<strong>webinar<\/strong>,\u00a0<strong>a quick overview of initiatives<\/strong>, starting with\u00a0<strong>Facebook<\/strong><\/p>\n<p><iframe src=\"https:\/\/www.youtube.com\/embed\/8nuoQ1ipjSw?feature=oembed&amp;wmode=transparent\" width=\"617\" height=\"346.754\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n<p class=\"p1\">To download the webinar presentation,\u00a0<a href=\"https:\/\/www.echangeur.fr\/medias\/2020\/06\/Webinar_What_s_in_Singapore_May_2020_Echangeur_EN.pdf\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/p>\n<h3><\/h3>\n<hr \/>\n<h3 class=\"p1\">Sell \u200b\u200bby video on Facebook<\/h3>\n<p><img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" class=\"img-responsive size-full wp-image-18160 aligncenter\" src=\"https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_1_Whats_hot_in_Singapore.png\" sizes=\"(max-width: 922px) 100vw, 922px\" srcset=\"https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_1_Whats_hot_in_Singapore.png 922w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_1_Whats_hot_in_Singapore-300x152.png 300w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_1_Whats_hot_in_Singapore-768x388.png 768w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_1_Whats_hot_in_Singapore-574x290.png 574w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_1_Whats_hot_in_Singapore-750x380.png 750w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_1_Whats_hot_in_Singapore-105x53.png 105w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_1_Whats_hot_in_Singapore-600x303.png 600w\" alt=\"la vente via facebook\" width=\"922\" height=\"466\" \/><\/p>\n<p class=\"p1\">The crisis has accelerated a trend that had started to gain popularity in\u00a0<strong>Singapore<\/strong>: buying from\u00a0<strong>live video.<\/strong>\u00a0This method allows traders who do not have e-commerce platforms, such as market vendors, to offer their products directly on\u00a0<strong>Facebook<\/strong>\u00a0through an auction system.\u00a0<strong>This sales channel is particularly popular with older people.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"p1\">Sell \u200b\u200bonline on new platforms to sell stocks<\/h3>\n<p><img decoding=\"async\" class=\"img-responsive size-full wp-image-18162 aligncenter\" src=\"https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_2_Whats_hot_in_Singapore.png\" sizes=\"(max-width: 704px) 100vw, 704px\" srcset=\"https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_2_Whats_hot_in_Singapore.png 704w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_2_Whats_hot_in_Singapore-300x167.png 300w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_2_Whats_hot_in_Singapore-522x290.png 522w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_2_Whats_hot_in_Singapore-105x58.png 105w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_2_Whats_hot_in_Singapore-600x333.png 600w\" alt=\"Halal\" width=\"704\" height=\"391\" \/><\/p>\n<p class=\"p1\">The emergence of new digital sales platforms has helped support the transition from smaller and traditional distributors to online sales. B.halal is an example of a platform that was able to save the investments of thousands of traders who ended up with surplus inventories due to the cancellation of the annual Ramadan fair.<\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"p1\">Communicate to customers the hygiene measures in store<\/h3>\n<p><img decoding=\"async\" class=\"img-responsive wp-image-18184 aligncenter\" src=\"https:\/\/www.echangeur.fr\/medias\/2020\/06\/Capture-d%E2%80%99e%CC%81cran-2020-06-03-a%CC%80-11.11.03.png\" sizes=\"(max-width: 585px) 100vw, 585px\" srcset=\"https:\/\/www.echangeur.fr\/medias\/2020\/06\/Capture-d\u2019e\u0301cran-2020-06-03-a\u0300-11.11.03.png 1486w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/Capture-d\u2019e\u0301cran-2020-06-03-a\u0300-11.11.03-300x99.png 300w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/Capture-d\u2019e\u0301cran-2020-06-03-a\u0300-11.11.03-768x254.png 768w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/Capture-d\u2019e\u0301cran-2020-06-03-a\u0300-11.11.03-1024x339.png 1024w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/Capture-d\u2019e\u0301cran-2020-06-03-a\u0300-11.11.03-876x290.png 876w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/Capture-d\u2019e\u0301cran-2020-06-03-a\u0300-11.11.03-105x35.png 105w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/Capture-d\u2019e\u0301cran-2020-06-03-a\u0300-11.11.03-600x199.png 600w\" alt=\"mahota\" width=\"585\" height=\"194\" \/><\/p>\n<p class=\"p1\">In\u00a0<strong>Singapore<\/strong>, traders choose to communicate openly about the proper implementation of safety and hygiene measures in stores.\u00a0<strong>They can thus reassure the most skeptical and worried consumers in order to restore confidence and encourage the visit of the store.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"p1\">Improve your brand image and commit to social impact<\/h3>\n<p><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" class=\"img-responsive wp-image-18172 aligncenter\" src=\"https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_4_Whats_hot_in_Singapore.png\" sizes=\"(max-width: 585px) 100vw, 585px\" srcset=\"https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_4_Whats_hot_in_Singapore.png 552w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_4_Whats_hot_in_Singapore-300x217.png 300w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_4_Whats_hot_in_Singapore-400x290.png 400w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_4_Whats_hot_in_Singapore-105x76.png 105w\" alt=\"Mesure d'hygiene\" width=\"585\" height=\"424\" \/><\/p>\n<p class=\"p1\"><strong>Several brands communicate on their commitments in partnership with associations and charities in the country to support the fight against covid-19.<\/strong>\u00a0Some encourage donations directly on their platforms while others choose to donate part of their sales (with textile masks for example).<\/p>\n<h3><\/h3>\n<h3 class=\"p1\">Transpose the customer experience by innovating<\/h3>\n<p><img loading=\"lazy\" loading=\"lazy\" decoding=\"async\" class=\"img-responsive size-full wp-image-18174 aligncenter\" src=\"https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_5_Whats_hot_in_Singapore.png\" sizes=\"(max-width: 793px) 100vw, 793px\" srcset=\"https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_5_Whats_hot_in_Singapore.png 793w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_5_Whats_hot_in_Singapore-300x193.png 300w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_5_Whats_hot_in_Singapore-768x494.png 768w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_5_Whats_hot_in_Singapore-451x290.png 451w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_5_Whats_hot_in_Singapore-220x140.png 220w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_5_Whats_hot_in_Singapore-105x68.png 105w, https:\/\/www.echangeur.fr\/medias\/2020\/06\/visuel_5_Whats_hot_in_Singapore-600x386.png 600w\" alt=\"Experience client innovante\" width=\"793\" height=\"510\" \/><\/p>\n<p class=\"p1\">Singaporean retailers (restaurants, bars, shops) are creative and\u00a0<strong>use innovative solutions to transpose the experience into a virtual store.<\/strong>\u00a0From Michelins meals served by waiters at home, ready-to-drink cocktail kits, or even a digital customer advice service for young mothers, ideas abound and allow merchants to maintain their customer relations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Singapore\u00a0is one of the most innovative cities in the world. As elsewhere, retailers had to take measures and initiate an accelerated digital transformation to maintain their activity during the various phases of social distancing and confinement imposed by the government. This transition was made using technology, strongly encouraged by the government. The city of\u00a0Singapore, which [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":47710,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[171,464],"tags":[],"class_list":["post-47709","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-retail","category-south-east-asia-singapore-indonesia"],"_links":{"self":[{"href":"https:\/\/innovationiseverywhere.com\/fr\/wp-json\/wp\/v2\/posts\/47709","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/innovationiseverywhere.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/innovationiseverywhere.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/innovationiseverywhere.com\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/innovationiseverywhere.com\/fr\/wp-json\/wp\/v2\/comments?post=47709"}],"version-history":[{"count":0,"href":"https:\/\/innovationiseverywhere.com\/fr\/wp-json\/wp\/v2\/posts\/47709\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/innovationiseverywhere.com\/fr\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/innovationiseverywhere.com\/fr\/wp-json\/wp\/v2\/media?parent=47709"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/innovationiseverywhere.com\/fr\/wp-json\/wp\/v2\/categories?post=47709"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/innovationiseverywhere.com\/fr\/wp-json\/wp\/v2\/tags?post=47709"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}